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Mother Claudia is a Mother Superior who is a friend and mentor to Sister Jude. She promised to do her best to help Sister Jude return to Briarcliff Manor after her demotion and incarceration.  She also played a crucial role in helping Lana escape the asylum. However, once she started talking to the press, she was promptly transferred to Puerto Rico.
Mother Claudia is a very kind and compassionate person, helping Lana escape from Briarcliff without even knowing her, only because Jude asked her to, wanting to help Sister Jude more than one time, and wanting the Asylum to be shut down due to its inhuman treatments, even going to the point of risking her own job just to have it shut.