Construction of the Hotel Cortez began in 1925, and had its grand opening on August 23, 1926. The first owner and architect of the hotel was James March, a serial killer who built the estate to hide the bodies of his victims. March lived there with his loyal maid, Hazel Evers, and his wife, Elizabeth, who encouraged his dark desires.
Elizabeth, more commonly known as "The Countess", owned the hotel after March's suicide in the early 1930s, and continued to all throughout the 21st century until 2015, when she sold the estate to fashion designer Will Drake. She created an elaborate plan that she would join in marriage with Drake and kill him during their honeymoon to steal his fortune, which she succeeded in, thereby transferring ownership of the hotel back to her.
When Elizabeth was killed by John Lowe to complete his Ten Commandments Killings in that same year, ownership of the Cortez went to hotel front desk manager Iris and bartender Liz Taylor. They spent years refurbishing the entire building to a more modern scale, completing their renovations by the year 2022.
- Lobby and Bar - The opulent multistory heart of the interior where guests are received and triaged.
- 33 - Bartholomew's room
- 44 - Mr. Wu's room
- 51 - According to the laundress seen by Vendela on a trip for ice, it was the location of a ghastly accident.
- 55 - Iris' room.
- 56 - Location of vociferous love-making heard out in the hall.
- 64 - John Lowe's room/James March's old office.
- 53, 63, 66, 82, 84, 85 - Rooms whose keys aren't at the front desk and are probably taken.
- 76 - Miss Evers' room
- 78 - Mr. March's room.
- The Trophy Room - It is unknown where this room is located, but it is presumably hidden in room 78. It is a medium-sized dark space with trophies of animal and human heads collected by Mr. March throughout the years.
- Trapped Hallway - A hallway that is entirely closed off by soundproof metal, used as a trap for Elizabeth's enemies.
- Game Room - Hidden behind a sliding wall, this room serves as a domain for Elizabeth's passel of bloodsucking "children". It is appointed with free candy machines and wall-height gaming screens, including Tetris and Donkey Kong.
- Penthouse Suite - A large room wherein Elizabeth and her paramours reside. It is arguably the most modern, comfortable and luxurious area in the entire hotel, and is located at the highest point of the building's infrastructure. It is filled with neon signs, art, and expensive furniture, and is adorned with its own wi-fi, lighting system, and crystal chandelier.
- "Dungeon" - Formerly a puppet theater, this room now contains several neon-lit cage sculptures which ensnare guests for Elizabeth and her children to feed upon. Agnetha and Vendela were briefly trapped here under the watch of Iris, who detoxified their blood by force-feeding them liver smoothies.
- Indoor Pool - A drained indoor pool houses four small glass coffins and one large coffin wherein Elizabeth's "children" and Alex Lowe sleep.
- Basement - The last stop for corpses on the ride down the hotel's many chutes.
Residents and guests
A list of the people who live (and die and other states of residency) in the hotel.
It might be assumed that the spirit of everyone murdered within the supernatural demesne of the Hotel Cortez remains trapped within its halls. However, only some have been documented to have appeared to the living.
- James March - Builder and original owner of the hotel, a serial killer.
- Hazel Evers - Mr. March's second in command and maid.
- Sally McKenna - A junkie killed in 1994, now a blogger.
- Liz Taylor - Bartender of the Blue Parrot Lounge.
- Elizabeth - Owner of the Hotel and a vampire prior to her death.
- Tristan Duffy - One of Elizabeth's former paramours, turned into a vampire by her prior to his death.
- Queenie - A Voodoo witch who died on the premises after being consumed by a vampire. She has since been released from the spirit realm and escaped the Hotel in the erased timeline. In the new timeline, Queenie never visited the Hotel Cortez thanks to Mallory.
- Will Drake - Famous fashion designer.
- Claudia Bankson - One of Will Drake's friends in the fashion industry.
- Marcy - A former real estate worker who now spends her existence reading erotica novels.
- Vendela - A "Swedish meatball".
- Agnetha - A "Swedish meatball".
- Mr. Wu - He spends the afterlife watching porn and exposing himself to guests.
- Lumberjack - A hipster, and Tristan's first solo kill.
- Justin - Second hipster to join the spirits haunting the halls.
- Babe - Justin's girlfriend.
The hotel is in art-deco style, inspired by the golden era of Hollywood.
For the scenes with the facade of the hotel is used the Oviatt Building that houses the restaurant Cicada, and used to be a haberdashery. The façade is grey and there is a big neon sign saying "Hotel Cortez". In the flashback scene to 1994, the sign of the hotel is ordinary, much smaller and in art-deco style.
Lobby and Bar
The element of the skylight that runs across the whole ceiling, and then dives down the wall and is the framework and grillwork from an elevator is a full body portrait of Cortez. Light fixtures are also really important, especially the three big chandeliers that weigh about 250 pounds each. There are several "HC" initials randomly positioned around the lobby. The reception desk is placed right against the entrance on the first level of the lobby. A bar is positioned on the second level.
The reception is positioned right against the entrance between the tall light fixtures. It has a small lucent sign saying "Reception" above the desk and a vintage bell on it. Behind it, there is a wall with wooden elements where the keys are stored. There is a clock above them, surrounded by six lamps.
The door of the elevator is golden with art-deco elements on it. Inside the elevator there are the floor buttons.
The hallways are painted in light grey-green with multiple wooden elements on the ceiling as well as piping and light fixtures. There are several wall lamps between the rooms' doors. The carpet is designed in black, yellow and dark red with polygon stamps.
The rooms are designed almost the same as at a normal hotel, except for Elizabeth's suite that looks a bit more modern and is bigger and rooms that have a specific use. The doors are made of different wood materials with a peephole under the number. The carpets are geometric in black, yellow and red. There are different types of rooms seen throughout the season:
- single (with a bed for one person)
- double (with a double bed, chairs)
- a junior suite (two rooms, one designed as a living room with a couch and a table, the other - as a bedroom with a bed)
- a suite (three rooms, a bedroom, a living room with a coach and a table and a dining room with dining table and chairs)
Every room has a bathroom with a toilet, a sink with a mirror and a bath tub. The walls decorated with red or green tiles.